Shipping Policy
This Shipping Policy outlines how PureFreshPro processes and ships orders for our washing machine cleaning tablets, pet washing machine cleaning tablets, coffee machine cleaning tablets, and dishwasher cleaning tablets to customers within the United States.
1. Shipping Destinations
We currently ship to addresses within the United States, including all 50 states. We do not currently offer international shipping.
2. Order Processing Time
Orders are typically processed within 1–2 business days of being placed (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has shipped.
3. Shipping Times
Once processed, orders are delivered within 3 to 5 business days, depending on your location and the shipping carrier's delivery schedule. Please note:
- Delivery times are estimates and not guaranteed.
- Delivery times may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.
- Orders placed on weekends or holidays will begin processing on the next business day.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order size and delivery address. Any applicable free shipping promotions will be clearly indicated on the Site.
5. Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your package's delivery status.
6. Incorrect Shipping Information
Please double-check your shipping address at checkout. PureFreshPro is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately at contact@purefreshpro.com and we will do our best to update it before the order ships.
7. Lost or Delayed Packages
If your order has not arrived within the expected delivery window, please contact us at contact@purefreshpro.com with your order number, and we will work with the shipping carrier to locate your package or arrange a resolution.
8. Damaged Packages
If your order arrives damaged, please contact us within 14 days of delivery at sales@purefreshpro.com with photos of the damaged item(s) and packaging, and we will arrange a replacement or refund in accordance with our Refund Policy.
9. Contact Us
If you have any questions about shipping, please contact us at:
PureFreshPro
Email:Â contact@purefreshpro.com
Sales inquiries:Â sales@purefreshpro.com
Website:Â purefreshpro.com