Refund Policy

At PureFreshPro, we want you to be satisfied with your purchase of our washing machine cleaning tablets, pet washing machine cleaning tablets, coffee machine cleaning tablets, and dishwasher cleaning tablets. This Refund Policy explains the terms under which returns and refunds are accepted.

1. Refund Eligibility Window

You may request a return or refund within 14 days of the delivery date of your order. Requests made after this 14-day window will not be eligible for a refund.

2. Conditions for Refund

To be eligible for a refund, the following conditions must generally be met:

  • The request must be made within 14 days of the delivery date.
  • The product must be unused, unopened, and in its original packaging (for hygiene and safety reasons, opened or used cleaning tablets may not be eligible for a refund unless the product arrived damaged or defective).
  • Proof of purchase (order number or receipt) must be provided.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 14 days of delivery with your order number and photos of the issue. In these cases, we will offer a full refund or free replacement, and opened/used product condition will not affect eligibility.

3. How to Request a Refund

To start a return or refund request:

  1. Email us at sales@purefreshpro.com with your order number, the product(s) involved, and the reason for your request.
  2. Our team will review your request and respond within 1–2 business days with next steps, including return shipping instructions if applicable.
  3. Once we receive and inspect the returned item (if a return is required), we will notify you of the approval or rejection of your refund.

4. Refund Processing

  • Approved refunds will be issued to your original payment method within 5–10 business days of approval.
  • Please note that your bank or payment provider may take additional time to reflect the refund on your statement.
  • Original shipping charges are non-refundable unless the return is due to our error (e.g., damaged, defective, or incorrect item).

5. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, PureFreshPro will cover the cost of return shipping.
  • If the return is due to a change of mind or other reasons not related to a product defect, the customer is responsible for return shipping costs, where a return is accepted.

6. Non-Refundable Situations

We are unable to offer refunds in the following cases:

  • Requests made after the 14-day window has expired.
  • Products that have been used, opened, or damaged due to customer misuse (except in cases of manufacturing defects).
  • Orders affected by incorrect shipping information provided by the customer.

7. Exchanges

If you would prefer an exchange instead of a refund (for example, a different product variant), please reach out to sales@purefreshpro.com and we will do our best to accommodate your request within the 14-day window.

8. Contact Us

If you have questions about a return or refund, please reach out to:

PureFreshPro
Email: sales@purefreshpro.com
General inquiries: contact@purefreshpro.com
Website: purefreshpro.com